Grand Mercure Phuket Patong 5 stars

Customer review rating (ALL Rating) 4.6/5 1,077 reviews

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Description

Hotel extras

  • Only property where offers Pool Villa experience in Patong!

  • Blissful mind and joyful body at award-winning Ryn Spa

  • Creative themed meetings in various venues provide

  • Spoil your kids with kids meals, fun activities and more

  • Free flow & unique beverage experience with MyGlass Package

Our accommodation(s)

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Hotel location

Grand Mercure Phuket Patong

1 Soi Rat U Thit 200 Pi 2, Patong, Kathu, Phuket, Thailand 83150
83150 PHUKET
Thailand

GPS:7.888059, 98.29618

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

BUBBLES

The restaurant serves a wide breakfast (from 06:30 to 10:30) which includes freshly brewed coffee and homemade bakeries. It has an a la carte menu which includes authentic Thai, European and Asian cuisine, such as homemade pastas and Chinese noodles.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,077 reviews

TripAdvisor Rating  4.5/5  3,340 reviews

Certificate of excellence 2023

So much thankful for the kindness of Mr. Thep the Fnb manager and the entertainment DJ & duo from Philippines 🇵🇭

TripAdvisor rating 5.0/5

mcearlyker TripAdvisor review

Thanks for the kindness of the Fnb manager Mr. Thep he takecare of us and im so grateful and with the entertainment Dj and the Duo band as well makes my day wonderful over all thumbs 👍 I recommend this hotel you will have your vacation perfect 🤩

Awesome happy service

TripAdvisor rating 5.0/5

Turnavich TripAdvisor review

Very good service especially Nan at the club lounge and elise as manager lots of fun and happy smiles, happy to help and have a good time. Pool access rooms are awesome and well worth it. Very secure resort security is on the ball soon as you come through the gate. Awesome stay highly recommend

outstanding

Customer review rating 4.5/5

Craige D. Solo - Confirmed reviews ALL

outstanding customer service the rooms were very clean.

Dear Craige, Thank you very much for your comments! We are glad to hear you satisfied with room cleanliness and found our service fantastic! We hope to have the chance welcoming you back in a near future! Best Regards, Guest relations team

Decent Option in Patong

Customer review rating 4.0/5

M C. Solo - Confirmed reviews ALL

As this is one of the 2 Accor Hotels in Phuket that has Executive Lounge, I booked this property to try even though it does not have sea view facing rooms. Was surprised at the generous upgrade to Suite but when I later found out that the "Lounge" is not really the usual Club Lounge in all other hotels I have stayed in, I was very disappointed. Since I booked this hotel for the lounge, I was very surprised to learn that it closes at 5pm daily without any evening canapes/cocktails happy hour and from what I read online, access is also given to members with Silver status onwards, making it nearly a free for all situation. Would not have booked this hotel if I knew this was the case.

Fantastic location, fabulous staff just a few shortfalls

Customer review rating 4.0/5

Helen W. Couples - Confirmed reviews ALL

Food fantastic, staff thought the hotel wonderful and we had a fantastic stay our only disappointment was we felt the room was on the tired side and could do with upgrading. Pool was also very grubby all round the top of the surface level (tiles need a good clean)

Dear Helen, Thank you very much for sharing your experience with us! We are pleased to hear you enjoyed our food and found our staff wonderful. We have also noted about room maintenance and will definitely share with team to improve room quality We hope to have the chance welcoming you back here soon and please feel free to contact any of us should you need assistance. Warm regards, Guest relations team

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Other web-users rate our hotel

  • 1,088 reviews 9.4/10 Location
  • 1,627 reviews 7.6/10 Room
  • 1,743 reviews 8.9/10 Service
  • 19 reviews 7.7/10 WiFi
  • 752 reviews 9.3/10 Breakfast
  • 743 reviews 7.7/10 Cleanliness
  • 740 reviews 8.9/10 Food
  • 577 reviews 8.5/10 Vibe

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