Mercure Singapore Bugis 4 stars

Customer review rating (ALL Rating) 4.2/5 1,653 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Located in the heart of Singapore's shopping, arts and cultural district

  • Meeting rooms with natural daylight, free WIFI, room service (7am to 9pm, last order: 830pm)

  • 5mins to Bugis MRT, close proximity to Suntec and Marina Bay Sands, 15mins walk to Orchard

  • 24-hour gym access, a Sky Deck and infinity lap pool

Our accommodation(s)

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Hotel location

Mercure Singapore Bugis

122 Middle Road
188973 SINGAPORE
Singapore

GPS:1.299523, 103.853104

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,653 reviews

TripAdvisor Rating  4.0/5  1,588 reviews

Very nice hotel

TripAdvisor rating 5.0/5

Maane S Families - TripAdvisor review

Best hotel!! The staff are friendly and the location is great. Very child friendly. We love our room. We stayed at 14th floor and we can see the bugis mall. Very near in everything and there is bus stop in front of hotel. But we prefer train since we have stroller.

Bad room and slow response from reception

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Encountered many flies in the toilet basin, and kept flying in and out. Tried to call the reception but took them almost 20 mins to pick up my call. In the end they only came and spray disinfectant to the basin without offering of change a room and apology.

Dear Tzi Hao T., Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Denise Ulep

Comfortable stay

Customer review rating 4.5/5

L. Business - Confirmed reviews ALL

Nice staff and good service

Dear Yen Yen L., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Denise Ulep

Relax and Welcoming

Customer review rating 4.0/5

J. B. Solo - Confirmed reviews ALL

The front receptionist and the gentleman at the bar made me feel relaxed and welcome after a long day of travelling. The room is small but just enough for a single traveller like myself; strong air-con to stop the heat, a good-size shower room and a comfortable bed to take away the fatigue caused by travel.

Dear Hai-Chieh J., We very much appreciate your comments regarding your stay at the Mercure Singapore Bugis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Denise Ulep

Very good

Customer review rating 4.5/5

Peter G. Friends - Confirmed reviews ALL

Check in very smooth

Dear Beng Chiong G., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Denise Ulep

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Other web-users rate our hotel

  • 849 reviews 9.8/10 Location
  • 1,037 reviews 5.4/10 Room
  • 797 reviews 8.1/10 Service
  • 19 reviews 8/10 WiFi
  • 553 reviews 3.2/10 Comfort
  • 339 reviews 6.8/10 Cleanliness
  • 253 reviews 6.2/10 Amenities
  • 250 reviews 6.3/10 Breakfast

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