Grand Mercure Phuket Patong 5 stars

Customer review rating (ALL Rating) 4.6/5 1,072 reviews

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1 Soi Rat U Thit 200 Pi 2, Patong, Kathu, 83150 Phuket, Thailand

Description

Hotel extras

  • Only property where offers Pool Villa experience in Patong!

  • Blissful mind and joyful body at award-winning Ryn Spa

  • Creative themed meetings in various venues provide

  • Spoil your kids with kids meals, fun activities and more

  • Free flow & unique beverage experience with MyGlass Package

Our accommodation(s)

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Hotel location

Grand Mercure Phuket Patong

1 Soi Rat U Thit 200 Pi 2, Patong, Kathu
83150 Phuket
Thailand

GPS:7.888059, 98.29618

Telephone
Fax +66 76 231 998

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

BUBBLES

The restaurant serves a wide breakfast (from 06:30 to 10:30) which includes freshly brewed coffee and homemade bakeries. It has an a la carte menu which includes authentic Thai, European and Asian cuisine, such as homemade pastas and Chinese noodles.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,072 reviews

TripAdvisor Rating  4.5/5  3,344 reviews

Certificate of excellence 2024

Awesome Club Lounge offering at Grand Mercure Patong

TripAdvisor rating 5.0/5

Alan Y Families - TripAdvisor review

Awesome Club Lounge offering at Grand Mercure Patong Phuket Resort and Villas! Nan provides great hospitality and makes the experience 5 stars! She is cheerful, warm and always willing to accommodate any requests, such as ice coffees which is a great addition to the wonderful spread of food and drinks options she prepares and maintains so well!

Amazing hotel and perfect location

TripAdvisor rating 5.0/5

Mummykins123 Friends getaway - TripAdvisor review

Absolutely amazing, the pool bar and happy hour are fantastic. The cocktails are amazing and well worth the money. The location of this hotel is absolutely perfect to get away from the hustle and bustle but still be in the heart of Thailand. The staff are amazing and I would recommend this hotel to anyone wanting to stay in Phuket. We shall return

A disappointing stay

TripAdvisor rating 1.0/5

Navigate60242521000 Couples - TripAdvisor review

As seasoned travelers who have come to expect a certain standard of excellence from Mercure hotels around the world, our recent experience at this mercure Hotel was a stark departure from the quality we've grown accustomed to. Despite its affiliation with the Mercure brand, this establishment failed to meet even the most basic criteria for a three-star hotel, leaving us deeply disappointed and disillusioned.From the moment we stepped into the lobby, it was evident that our stay would be marred by subpar service and an overall lack of professionalism. The reception staff, far from the welcoming demeanor we've come to expect from Mercure properties, were rude and dismissive, showing a blatant disregard for guest satisfaction.Upon check-in, we were shocked to be confronted with an unexpected demand for additional payment. Despite having already settled our reservation in advance, the receptionist insisted that we pay an extra fee, citing vague and arbitrary hotel policies that were nowhere to be found in writing. This attempt to extort more money from guests under the guise of hidden charges is both unethical and unacceptable, tarnishing the reputation of the Mercure brand by association.Adding insult to injury, the mercure patong Hotel's handling of the security deposit further exemplifies its lack of transparency and integrity. While it's customary for hotels to require a security deposit, this Hotel's practice of demanding 1000 baht per day, only to reveal upon arrival that it covers the entire duration of the stay, is deceptive and misleading. While the amount itself may not be significant, the blatant attempt to deceive guests with inflated charges is deeply disappointing and reflects poorly on the hotel's integrity.Beyond the issues with pricing and transparency, the overall level of service at the Grand Mercure Patong Hotel left much to be desired. Requests for assistance or information were met with indifference or outright hostility from staff members who seemed more interested in pushing guests through the check-in process as quickly as possible than ensuring their comfort and satisfaction.The condition of our room was another source of disappointment. Far from the clean and comfortable accommodations we've come to expect from Mercure hotels, our room at the Hotel was poorly maintained and in need of refurbishment. From stained carpets to chipped furniture, it was clear that attention to detail was sorely lacking.In addition to the physical condition of the room, the amenities promised on the hotel's website were either unavailable or of substandard quality. Basic necessities such as toiletries and towels were in short supply, and attempts to rectify the situation were met with indifference from hotel staff.In conclusion, our experience at the Hotel fell far short of the standards we've come to expect from Mercure properties. From the rude and unprofessional behavior of the reception staff to the deceptive practices regarding pricing and deposits, every aspect of our stay was marred by disappointment and frustration. As loyal patrons of the Mercure brand, we hope that our feedback will prompt a reevaluation of the standards and practices at the Hotel, ensuring a more positive experience for future guests. However, until significant improvements are made, we cannot in good conscience recommend this establishment to fellow travelers.

I always stay at the Grand Mercure in Patong, I really love this hotel.

Customer review rating 5.0/5

Moamet J. Families - Confirmed reviews ALL

Always a relaxing and pleasurable stay.

Cosy stay

Customer review rating 3.5/5

Louis Families - Confirmed reviews ALL

The overall environment was cosy, staff were polite. Breakfast could have a slightly update each day. Seafood dinner buffet was a bit disappointing ( with some prawns, crabs, squids only, not that fresh).

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Other web-users rate our hotel

  • 1,090 reviews 9.5/10 Location
  • 1,632 reviews 7.6/10 Room
  • 1,742 reviews 8.9/10 Service
  • 18 reviews 7.5/10 WiFi
  • 751 reviews 9.3/10 Breakfast
  • 742 reviews 7.6/10 Cleanliness
  • 733 reviews 8.9/10 Food
  • 580 reviews 8.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.